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The Evolution of Quality and Patient Safety in Value-Based Reimbursement

Patient Safety- Root Cause Analysis


The Importance of Quality in Healthcare Reimbursement

Healthcare reimbursement describes the payment that a hospital, diagnostic facility, or other healthcare provider receives for providing patients with a medical service. (1) It’s important to look at how the healthcare reimbursement model has changed over time in order to understand the processes underlying the current U.S. healthcare system, as well as the gaps and limitations that exist within it.

Following the passage of the Affordable Care Act in 2010, reimbursements became heavily tied to patient satisfaction and the quality of care provided—not the quantity. (2)

The Affordable Care Act established the Hospital Value-Based Purchasing (VBP) Program, which is a Centers for Medicare & Medicaid Services (CMS) initiative that “rewards acute-care hospitals with incentive payments for the quality of care provided”. (2)

With the shift towards value-based purchasing, hospitals are no longer paid solely on the quantity of services provided. Instead, CMS rewards hospitals based on (2):

  • The quality of care provided to patients
  • How closely best practices are followed
  • How well hospitals enhance patients’ experiences of care during hospital stays

In practice, this means that reimbursement is tied to outcomes.

Early History of Healthcare Reimbursement

From 1920 to 1930, healthcare costs began to rise as people moved from rural to urban areas and treatment of acute illnesses moved from family homes to hospitals. During this time period, Blue Cross and Blue Shield came into existence.

A group of school teachers in Dallas, Texas “contracted with Baylor Hospital to provide 21 days of hospitalization for $6 per year”, which eventually became the inspiration for Blue Cross. The Blue Cross plan allowed open access to quality hospitals. An insurance plan for physician services known as Blue Shield came along in the 1930s. (3)

The health insurance industry grew from the 1940s through the 1960s as medical technology evolved and as the government encouraged the practice of including health insurance as part of employee compensation packages. (4) During that time, employers did not have to pay payroll tax on their contributions to employee health plans and employees did not have to pay income tax contributions to their health insurance plans paid by their employers.  

In 1965, Medicare was put into place as a federal program with uniform standards of Parts A and B.

Part A consisted of the compulsory hospital insurance program where people were automatically enrolled at age 65. Part B served as a supplemental medical insurance for physicians’ services.

At that time, physicians stood to benefit from Medicare by billing patients directly for a reasonable rate and then the patient was reimbursed by Medicare. (4)

Providing Quality Healthcare

The Health Maintenance Organization (HMO) Act of 1973 was enacted with the intention of containing costs and providing healthcare quality for populations that were previously underserved.

Fee-for-service medicine had led to health care inflation because it encouraged caregivers to maximize the number of procedures they perform, ignoring preventive care. Doctors and hospitals were not paid to keep patients well; they were paid to treat them when they were sick. (4)

Unfortunately, the HMO era did not result in significant greater value for the price of healthcare.

The Movement Towards Quality Measures

The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) was enacted to improve payments to physicians and other clinicians while rewarding value and outcomes via a Quality Payment Program. Eligible clinicians can participate as an individual or a group in one of two tracks: a. Merit-based Incentive Payment System (MIPS) or b. Advanced Alternative Payment Models (Advanced APMs). (See MIPS Graph 1).

MIPS Graph 1

Clinicians are expected to actively measure and report their quality measures. It is important to note that there are more than 250 quality measures in MIPS.

Clinicians may report on “at least 6 quality measures, including at least 1 outcome measure or a high priority measure”. (7)

The six domains for MIPS quality measures include:

  • Patient safety
  • Person and caregiver-centered experience and outcomes
  • Communication and care coordination
  • Effective clinical care
  • Community/population health
  • Efficiency and cost reduction

Once all data is submitted, Medicare payments are adjusted for eligible clinicians based on their MIPS Final Score (8, 9).

High-Quality Care Over Quantity of Care

As healthcare costs and forms of reimbursement have evolved over time, so have the models of care used by healthcare organizations. With the movement towards value-based care, organizations are now rewarded for providing high-quality care over quantity. This transition has driven organizations to achieve higher levels of patient safety and quality monitoring so that they can not only maximize reimbursement and maintain fiscal stability, but improve their outcomes in value-based care.

A Comprehensive Software Solution for Healthcare

One way to achieve higher quality care outcomes is to implement a software solution for quality and performance improvement. Benefits of implementing a software solution include:

  • Streamlined reporting
  • Customized dashboards and analytics
  • Central channel for team communication
  • Secure document storage
  • Real-time notifications and alerts
  • Workflows and follow-up management

To learn more about evolving reimbursement models and implementing software solutions to improve healthcare outcomes, download a whitepaper on PHP’s Incident and Event Reporting solution: 

Performance Health Partners Incident Event Reporting Software


1- Understanding Healthcare Reimbursement. (2019). Very well Health. Retrieved from
2- Hospital Value Based Purchasing. (2017). Centers for Medicare and Medicaid Services. Retrieved from
3- Thomasson, M. Health Insurance in the United States. EHnet. Retrieved on October 21, 2019 from
4- Clemens S, Nieder C, editors. The Autobiography of Mark Twain. New York: HarperCollins; 1959. [Google Scholar]
5- Parker, D. (July 13, 2015). Pay for Performance vs. Fee for Service: Why You Should Care How Your Doctor Gets Paid. The Benefits Guide. Anthem. Retrieved on October 21, 2019.
6-What Is Pay for Performance in Healthcare?”. (March 1, 2018). NEJM Catalyst. Retrieved on October 21, 2019 from
7- “ASC Quality Reporting”. CMS,Gov. Retrieved on October 24, 2019 from
8- 2019 Merit-based Incentive Payment System (MIPS) Quality Performance Category Fact Sheet. Retrieved on October 24, 2019 from file:///Users/tbsrnphd/Downloads/2019%20MIPS%20Quality%20Performance%20Category%20Factsheet%20(1).pdf
9- Fact Sheet: 2019 Merit-based Incentive Payment Adjustments Based on 2017 MIPS Scores. Retrieved on October 24, 2019 from


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