Incident Management System

Prevent harm and improve safety

Keep patients and employees safe with a healthcare incident management system that identifies systemic issues, improves communication, and prevents harm.

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Patient and Employee Safety

A complete incident management system for patient safety and employee safety incidents. Reporting, post-event analysis, and analytics bring your organization closer to zero harm.

Root Cause Analysis

Identify underlying causes to problems so that process improvement solutions can be identified. Real-time dashboards with drill-through reporting enable teams to identify patterns contributing to safety events.

Clinical Peer Reviews

Ensure that quality standards are being met through a standardized process for managing staff reviews. Improve the safety and quality of care while fostering a culture of learning and accountability.

Complaints and Grievances

Receive, respond, and learn from complaints and grievances through quick notifications that provide an opportunity to improve patient experience and satisfaction at your organization.

Ranked #1—three years in a row

Performance Health Partners is consistently ranked the market leader for Healthcare Safety, Risk, and Compliance Management Software, with 100% of customers saying they’d buy our product again.

Report quickly, act quickly

Accelerate incident reporting with our user-friendly, fully customizable forms that allow team members to report incidents, events, near misses, and complaints in under two minutes.

Compatibility with desktop, mobile, and tablet devices facilitates the reporting process, while EHR interoperability allows for seamless incident reporting and decreased time to resolution.

Overcome follow-up management hurdles

Jumpstart the follow-up management process. Automatic alerts and workflows notify team members and departments to review reported incidents, breaking down organizational silos and improving communication.

Easily assign due dates, corrective action plans, and next steps through a centralized communication channel for maximized efficiency and improved consistency.

Make informed decisions and take action in real time

Predict patterns on process failures and underlying employee and patient safety issues with timely, highly accessible incident data.

Real-time dashboards with drill-through reporting enable teams to identify predictable patterns contributing to safety events, prioritize performance improvement initiatives, and take corrective action to prevent related incidents from reoccurring.

Easy to Learn

A simplified and user-friendly interface streamlines training and adoption

Built on Best Practices

Incorporating up-to-date, science-backed research and data

Smarter Data

To identify patterns, make informed decisions, and promote a culture of learning

Adaptable

Our solutions are innovative and scalable for ever-evolving care models

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Equip your team with an incident management system that anyone can learn in minutes, so you can get back to what matters most: delivering safe, quality care.

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The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.

Fenway Health

Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.

Family Health Services

I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it.

Prism Health

Implementing PHP's product has been the easiest implementation, and it’s also provided the best user experience. In the past, staff hesitated to report due to the lengthy process. With PHP’s system, reporting has become significantly easier, encouraging more frequent use and contributing to a stronger culture of safety.

MHC Healthcare

We chose Performance Health Partners because none of their competitors could fully customize a solution that links IDD support with behavioral health. We’re so glad we chose PHP. The system is incredibly efficient, the usability is unmatched, and it has drastically improved our incident reporting process.