Incident Management System
Turn safety observations into insight.
Create safer care environments for patients and employees with an incident management system designed to help you identify safety gaps and resolve issues before harm occurs.
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An Incident Management System
Tailored for Your Healthcare Setting
Streamline reporting, accelerate resolutions, and gain real-time insights with a system designed to eliminate inefficiencies and drive continuous improvement in safety.

Patient and Employee Safety
Enhance patient and employee safety with a seamless application that streamlines the incident and event reporting cycle, reducing delays and ensuring quicker responses to safety concerns.

Root Cause Analysis
Quickly identify and address the root causes of safety events with real-time data and drill-through reporting, empowering teams to prevent recurring issues and improve care.

Clinical Peer Reviews
Simplify and standardize peer reviews, ensuring timely feedback and fostering a culture of continuous improvement in order to maintain high clinical standards.

Complaints and Grievances
Manage and resolve complaints and grievances with automated workflows that ensure prompt attention, improve patient satisfaction, and enhance organizational transparency.
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Report Quickly, Act Quickly
Streamline incident reporting with fully customizable, user-friendly forms that enable teams to report incidents, events, near misses, and complaints in under two minutes.
Compatible with desktop, mobile, and tablet devices, the system ensures seamless reporting, while EHR interoperability streamlines data flow, boosting efficiency and reducing manual work.
Simplify Follow-Up Management
Activity management features like notification routing, automated workflows, and advanced permissions ensure timely follow-up, faster resolutions, and greater visibility into every incident.
Eliminate time-consuming administrative tasks by easily assigning due dates, corrective actions, and next steps—all in one seamless, centralized platform.
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Turn Data into Action with Real-Time Analytics
Quickly identify and act on patterns in employee and patient safety events with real-time access to incident data. Clear, intuitive dashboards highlight key metrics and trends, enabling teams to identify areas of improvement and prevent recurring issues.
Customize views to track the metrics that matter most, empowering faster, proactive decision-making.
The Performance Health Partners Difference
Trusted by industry leaders, the Incident Management System blends ease of use, actionable data insights, and seamless integration to drive results. KLAS Research reports 100% of customers would buy it again, cementing its status as the gold standard in safety and efficiency.

Easy to
Learn
Quick adoption with a simple, intuitive interface that gets all team members up and running fast

Smarter
Data
Get real-time insights to identify patterns, make informed decisions, and drive continuous improvement

Highly
Adaptable
Flexible, customizable, and scalable solutions that grow with your organization, ensuring long-term effectiveness

A+ Support
and Training
Responsive support and all-inclusive training ensure smooth onboarding and continuous success

Industry-Leading
Value
Maximize safety and efficiency with high-impact results, offering outstanding value at a competitive cost
Get Started
Equip your team with an incident management system that anyone can learn in minutes, so you can get back to what matters most: delivering safe, quality care.
Meet the People Achieving Safer Care, Better Outcomes, and Decreased Costs
The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.

Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.
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I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it.
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Implementing PHP's product has been the easiest implementation, and it’s also provided the best user experience. In the past, staff hesitated to report due to the lengthy process. With PHP’s system, reporting has become significantly easier, encouraging more frequent use and contributing to a stronger culture of safety.
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We chose Performance Health Partners because none of their competitors could fully customize a solution that links IDD support with behavioral health. We’re so glad we chose PHP. The system is incredibly efficient, the usability is unmatched, and it has drastically improved our incident reporting process.
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