Incident Management System

Turn safety observations into insight.

Create safer care environments for patients and employees with an incident management system designed to help you identify safety gaps and resolve issues before harm occurs.

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An Incident Management System

Tailored for Your Healthcare Setting

Streamline reporting, accelerate resolutions, and gain real-time insights with a system designed to eliminate inefficiencies and drive continuous improvement in safety.

Patient and Employee Safety

Enhance patient and employee safety with a seamless application that streamlines the incident and event reporting cycle, reducing delays and ensuring quicker responses to safety concerns.

Root Cause Analysis

Quickly identify and address the root causes of safety events with real-time data and drill-through reporting, empowering teams to prevent recurring issues and improve care.

Clinical Peer Reviews

Simplify and standardize peer reviews, ensuring timely feedback and fostering a culture of continuous improvement in order to maintain high clinical standards.

Complaints and Grievances

Manage and resolve complaints and grievances with automated workflows that ensure prompt attention, improve patient satisfaction, and enhance organizational transparency.

Ranked #1—three years in a row

Consistently ranked the market leader for Healthcare Safety, Risk, and Compliance Management Software, with 100% of customers saying they’d buy our product again.

Report Quickly, Act Quickly

Streamline incident reporting with fully customizable, user-friendly forms that enable teams to report incidents, events, near misses, and complaints in under two minutes.

Compatible with desktop, mobile, and tablet devices, the system ensures seamless reporting, while EHR interoperability streamlines data flow, boosting efficiency and reducing manual work.

Simplify Follow-Up Management

Activity management features like notification routing, automated workflows, and advanced permissions ensure timely follow-up, faster resolutions, and greater visibility into every incident.

Eliminate time-consuming administrative tasks by easily assigning due dates, corrective actions, and next steps—all in one seamless, centralized platform.

Turn Data into Action with Real-Time Analytics

Quickly identify and act on patterns in employee and patient safety events with real-time access to incident data. Clear, intuitive dashboards highlight key metrics and trends, enabling teams to identify areas of improvement and prevent recurring issues.

Customize views to track the metrics that matter most, empowering faster, proactive decision-making.

Easy to

Learn

Quick adoption with a simple, intuitive interface that gets all team members up and running fast

Smarter

Data

Get real-time insights to identify patterns, make informed decisions, and drive continuous improvement

Highly

Adaptable

Flexible, customizable, and scalable solutions that grow with your organization, ensuring long-term effectiveness

A+ Support

and Training

Responsive support and all-inclusive training ensure smooth onboarding and continuous success

Industry-Leading

Value

Maximize safety and efficiency with high-impact results, offering outstanding value at a competitive cost

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Equip your team with an incident management system that anyone can learn in minutes, so you can get back to what matters most: delivering safe, quality care.

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The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.

—Alicia Anderson

AVP of Quality Improvement, Fenway Health

Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.

— Charlene Wright

Director of Quality & Risk Management, Family Health Services

I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it.

— Jessica Cole

Senior Director of Compliance and Risk Management, Prism Health

Implementing PHP's product has been the easiest implementation, and it’s also provided the best user experience. In the past, staff hesitated to report due to the lengthy process. With PHP’s system, reporting has become significantly easier, encouraging more frequent use and contributing to a stronger culture of safety.

— Heidi Kurgat

Director of Compliance and Risk, MHC Healthcare

We chose Performance Health Partners because none of their competitors could fully customize a solution that links IDD support with behavioral health. We’re so glad we chose PHP. The system is incredibly efficient, the usability is unmatched, and it has drastically improved our incident reporting process.