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Event Reporting System Transformation: Prism Health’s Digital Evolution with PHP

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When Prism Health sought a more effective and automated way to manage incident reporting, they turned to Performance Health Partners’ (PHP) best-in-class event reporting system. This digital transition from paper revolutionized their incident management process—replacing inefficient, error-prone paper-based reporting with a streamlined digital solution that enhanced data visibility, improved incident oversight, and significantly strengthened operational efficiency.

 

In this case study, you’ll:

  • Learn how Prism Health achieved an impressive 860% increase in incident reporting, leading to better overall safety insights and data-driven decision making.
  • Discover how PHP’s customizable software improved oversight in high-risk areas like laboratory and vaccine administration, reducing easily preventable errors.
  • Find out how Prism Health’s partnership with PHP fostered a stronger culture of safety, accountability, and continuous quality improvement.

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The Challenge: Manual Incident Reporting

 

Prism Health, a program of Cascade AIDS Project (CAP), is an Oregon-based federally qualified health center (FQHC) that provides inclusive, culturally-affirming care primarily aimed at the LGBTQ+ community, including those living with HIV. However, their manual, paper-based incident reporting system posed major challenges towards their goal of improving patient safety.

“Our event reporting was entirely on paper, which not only made it easy to lose documents but also difficult to track updates and changes. This led to challenges with accurately recording the number of incidents and events, properly categorizing them, and making sure we followed up with the appropriate corrective actions,” said Jessica Cole, Senior Director of Compliance and Risk Management at Prism Health.

Without a structured event reporting system, critical safety issues could slip through the cracks and escalate into much larger issues. For example, laboratory specimens were sometimes mishandled due improper storage and refrigeration, and vaccine administration errors remained persistent issues. Prism Health needed a modernized, automated event reporting system to ensure real-time tracking of such incidents, encouraging faster resolution and improved compliance across its operations in the long-term.

The Solution: Performance Health Partners

 

Prism Health partnered with Performance Health Partners (PHP) to implement a secure, digital incident management system that was customizable, user-friendly, and highly adaptable to their existing workflows. The PHP team ensured a smooth implementation and ongoing optimization and customization of the system even after going live.

Key features that stood out for Prism Health included:

  • Highly customizable features tailored to their specific needs as an FQHC

  • User-friendly interface designed for seamless adoption with minimal training required

  • Real-time dashboards for immediate data analysis and oversight

  • Exceptional ongoing customer support that is always available when needed

  • Affordable price point suited for a non-profit organization

Jessica emphasized PHP’s flexibility and ease of use, stating, “You can really build PHP’s software in a way that works for what you need—whether you’re a large hospital with a hierarchy of departments and specializations, or a smaller, less complex organization. It was important to me that the system be intuitive and accessible for all our staff, from our clinical professionals to our front office team.”

After implementing PHP’s event reporting system, Prism Health experienced a remarkable 860% increase in incident reporting, a massive success for staff engagement compared to their previous paper-based process. This surge in reporting provided more data and enhanced their ability to track safety trends, identify risks, and implement proactive solutions—particularly in high-risk areas such as the laboratory.

By leveraging PHP’s data-driven digital solution, Prism Health was able to elevate its commitment to patient safety and operational excellence so their community can obtain the compassionate and culturally effective care they need and deserve.

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