Performance Health Partners has been rated by KLAS as one of the nation’s top performing companies offering Healthcare Safety, Risk and Compliance Management solutions. Most notably, the company received the highest product score among all vendors reported and also received the highest overall performance score among its reviewed competitors, landing top marks across KLAS’ customer excellence pillars.

The Importance of Patient Experience

Patients who are not satisfied with their healthcare experience, are more likely to never visit the healthcare organization again or recommend others to visit. Not only can this hurt business outcomes, but it can also negatively affect the long-term clinical outcomes of patients. However, enhancing the patient experience means more than just providing exceptional medical care. An effective patient experience requires staff to address every aspect of the care journey, including physical comfort, understanding of the process, and emotional needs.

Incident reporting is an essential responsibility of healthcare organizations to improve patient safety and quality care today. When done well, incident and event reporting mitigate future risk, reducing potential harm. There are many benefits of incident reporting in healthcare, today we’ll cover 6 of them.

What are Good Catches in Healthcare?

A good catch in healthcare is recognized as an employee interception of a potential safety event before a patient is harmed. Both near misses and good catches present healthcare organizations with opportunities for learning to reduce harmful events and create a culture based on reporting.¹

The Connection Between Purposeful Rounding and the Patient Experience

Purposeful rounding is defined as a proactive, systemic, nurse-driven, evidence-based intervention that helps anticipate and address patient needs, helps create a quality patient-provider relationship[1]. That relationship is a tried-and-true component to improve the patient experience.

What are Healthcare Acquired Conditions?

Healthcare Acquired Conditions (HACs) are illnesses that patients develop while in a healthcare setting being treated for another condition. These conditions can cause excess healthcare spending and serious harm to patients. In fact, the US Center for Disease Control and Prevention reports that on any given day, about one in 25 hospital patients is affected by a healthcare acquired condition¹. However, these conditions are preventable when the right precautions are taken.

The Impact of Medication Errors

In the United States, medication errors have become one of the leading causes of injury and avoidable harm in healthcare organizations. These errors affect nearly 5% of hospitalized patients and can be detrimental to patient safety. A single medication error may prolong a hospital stay by 4 to 10 days or even result in death. Consequently, the United States healthcare system estimates it spends over 20 billion dollars each year due to medication errors. With the adverse patient outcomes and high costs associated, it is important for care teams to become familiar with common strategies to learn from previous medication errors and to reduce the likelihood of future medication errors.

With the increasing demands on healthcare providers today, even the most skilled and well-trained professionals can make mistakes. Incidents or adverse events in an already high-risk industry can significantly impact patients and providers. Therefore, risk mitigation is crucial for preventing future incidents and improving patient safety.

What is a Just Culture in Nursing?

A just culture in nursing refers to a model of shared accountability that encourages individuals to report mistakes to understand organizational issues better. Individuals should never be held accountable for system failings over which they have no control. Instead, a just culture in nursing promotes an environment for continual learning, making informed choices, and delivering safer care.