Performance Health Partners
Selecting the ideal patient safety software partner is pivotal in navigating the ever-evolving complexities of healthcare. Performance Health Partners stands out for its innovation and reliability, as confirmed by its Best in KLAS designation for two consecutive years, as well as positive feedback from numerous healthcare CEOs who have seen firsthand the significant impact of our incident management system. These testimonials, diligently gathered through KLAS Research surveys, showcase the tangible advantages our technology delivers to healthcare organizations universally.
What Top Healthcare CEOs Say About Performance Health Partners
“Performance Health Partners has had some great references, and they have been a dream to work with. They are easy to work with to create the initial platform and get our data in. We have many sites and programs with state and local accreditations, so we have a lot of people we are responsible for reporting things to, and the product has made things so much easier. Our staff members get an app on their phones, and the product doesn’t require a sign-on or password. We had challenges with our former reporting system because it required people to log in and put in a password, and at that point, we lost them. With our new product, our staff can create incident reports so that we can track things. That is necessary for regulatory responsibilities, and it is really helpful for us to know where we are challenged and what is going on.” – CEO, June 2023
“The solution has been great. It is simple to use. It has a built-in compliance line, and that is like an internal whistleblower. There is an opportunity for our quality and HR teams to anonymously track any concerns that people are experiencing within the organization. The concerns go directly to the right person to be read, tracked, and watched for anything concerning. The system gives employees the freedom to have a voice.” – CEO, June 2023
“The tool’s dashboard allows us to see things from our quality and compliance director’s perspective. That person can see the organization overall, and it has been very helpful to see across our programs in one fell swoop. The product helps with the annual risk assessment that we share with our board of directors, so they know we are paying attention to things. With the various agencies that audit us regularly, we can use our data to show them we are tracking things and where we are making improvements and changes. The system is a very valuable tool. We are happy.” – CEO, June 2023
“[Performance Health Partners] is super responsive and on top of things. I have never observed a delay in the vendor’s work. They reach out to let us know they are working on fixing things. They are communicative and responsive. I called one of the vendor’s executives recently for a completely unrelated reason, and they picked up right away. Performance Health Partners has been great. We have been incredibly pleased with them.” – CEO, June 2023
“One of the biggest things that stands out to me about Performance Health Partners is that their system is customizable. Even though healthcare organizations do a lot of the same things, each organization functions totally differently because of their size and scope. We attempted to use another product that wasn’t customizable, and it just didn’t fit with our organization. We felt like we were trying to put a square peg in a round hole. When we found Performance Health Partners, their system’s customization was probably the largest draw for us. We can customize every detail of the system to fit within our organization.” – CEO, March 2022
“Performance Health Partners’ tool has been exceptional for our organization and has allowed us to not only be safer but also have higher quality and more compliance and reduce a lot of our risk and patient errors. The vendor is so flexible to work with, and we are able to build the document and the software. Because of the flexibility and the customization that Performance Health Partners provides, the tool can be used in any application.” – CEO, December 2022
“Performance Health Partners does great with their executive and technical support. One of their top executives is extremely available and accessible to every client. Most of the time, I don’t even need to reach out to that executive because the tech support people can solve our issues. But that executive checks in regularly to make sure the product is performing the way we expect it to. They also check to see whether we have reported anything to the executive level that they need to address. Performance Health Partners’ level of support is second to none, and that is a big deal.” – CEO, March 2022
“The implementation process with Performance Health Partners was pretty darn smooth. They are great with communication and the back-and-forth. The implementation is a crucial piece. We have to be in constant contact, and the vendor has to be responsive to our asks and our tweaks because every organization is obviously a little nuanced. Performance Health Partners was responsive and able to get back to us really quickly with any changes that we submitted... During the implementation, Performance Health Partners was certainly very responsive and able to turn things around within 24 hours, and that was phenomenal.” – CEO, February 2022
“What I like most about the vendor is the leadership. They are very good about customizing products with their clients. The vendor spends a lot of time investing in the front end to build, tweak, and implement the system. The vendor has done an excellent job with planning and execution. They are very involved and engaged in statewide initiatives. The product has been an affordable and reliable resource.” – CEO, February 2022
“The product is in our long-term plans because it is affordable and Performance Health Partners is very supportive. They have done a great job of helping us, training people, and sending us whatever we have needed. The service has been excellent… We would buy the product again because the cost and investment are much more palatable with this product than with similar solutions.” – CEO, February 2022
“One outcome we have seen from the product is that we have a more structured and reliable contract management process that helps to keep us compliant, especially with things that are heavily regulated. The product alerts us when a contract needs to be reviewed or when something is about to expire. The product also helps us manage all our documents better.” – CEO, February 2022
“We had a really antiquated incident reporting system, and when I found Performance Health Partners, I heard rave reviews from their references that they provided me. We went ahead and moved forward with the contract. Out of the vendors we looked at, Performance Health Partners made the most sense both in terms of cost and their ability to deliver. The simplicity of their program was the biggest tipping point for us.” – CEO, February 2022
Ready to get started?
If these reflections from top healthcare CEOs have sparked your interest, we invite you to discover more about how Performance Health Partners can elevate your organization. Connect with our team today to request a demo and explore our innovative solutions firsthand.