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Selecting the Right Health IT Solution for Your Organization

healthcare IT

Implementing healthcare IT solutions can significantly improve patient care, enhance operational efficiencies, and promote organizational growth. (1) It’s important to choose the right solution to fit your organization’s unique needs and help resolve challenges. 

Digital transformations in healthcare rely on data-driven technology to improve patient outcomes. (2)

Developing and executing a digital technology strategy to improve patient outcomes requires putting an end to outdated practices and adopting an innovative mindset.

Here are 5 questions leadership teams should consider when selecting a healthcare IT solution:

1. Is There a Centralized Portal for Communication?

Patient Safety technology fosters clearer and more transparent communication between leadership, care providers, and patients.

A research study by the Joint Commission found that 80 percent of serious medical errors are the result of miscommunication between caregivers during patient handovers. (3)

Having a single platform with easily accessible communication tools allows care teams to communicate effectively while staying informed and engaged. Care teams can access real-time patient information and track trends to prevent safety incidents before they occur.

2. How is the Solution Built?

When selecting a healthcare technology solution, it’s important to consider the details of how the platform is built. You don’t have to be an IT expert, but there are a few things you should know.

First of all, although there are many incident reporting, quality, and PI solutions on the market, not all of them are built for healthcare. It’s especially important to consider whether or not the solution is HIPPA complaint to ensure that patient information is securely protected. An effective solution should go through annual audits to maintain HIPAA compliance.

For healthcare organizations in the U.S., it is also important to consider where the IT solution is being built. Ideally, your data should never leave the U.S. Make sure that potential vendors are being transparent about where your data is being stored, and whether their servers are located domestically or offshore.

3. Does the Solution Standardize Reporting Processes?

To achieve data-driven decision making, healthcare leaders must carefully consider the reporting capabilities of a potential platform. For instance, can the system generate ad hoc reports (such as patient falls by department), or is the system limited to a pre-set series of basic reports? Additionally, can data be sorted and filtered within the system, or does it require an extra step of exporting?

Also consider whether or not reports can be easily converted into multiple file formats. If you need to export a report, does the system have the capability to export data in Excel, Word, and PDF files, or will you need to use a separate software system to convert the report into various file types?

Finally, when choosing a healthcare IT solution, leadership should consider the potential challenge of extracting data out of your existing system. If you select a vendor and then decide not to renew your contract, how difficult will it be to export your data? Although data extraction may not feel like the most pressing concern when beginning a relationship with a healthcare IT vendor, it is an important element to consider to avoid potential pitfalls down the line.

4. What Type of Training and Implementation is Provided?

Even the most user-friendly technology solutions come with a learning curve. Staff members will need guidance when adapting to a new software. It is important to choose a solution that offers comprehensive training, either one-on-one or through a series of videos accessible at any time.

Regular planning meetings throughout the implementation process should provide the opportunity to review the solution at an early stage, so that the software can be adapted and configured directly to the needs of your team. When choosing a solution, leadership teams should consider not only the software itself, but also the process of how the software will be implemented.

5. Is the Solution Customizable?

The “right” technology solution looks different for every healthcare organization. That is why it is essential to choose a solution that is customizable to the specific needs of your facility. Rather than changing your processes to meet the technology’s capabilities, an effective health IT solution should be adaptable to the processes your team is already familiar with.

“Low Code” is a visual development approach to application development that is conducive to customization. Instead of coding new applications from scratch, users can configure an intuitive “drag-and-drop” system to build custom applications that fit their unique needs. (4)

Low code development allows organizations to respond quickly to changes and rapidly deliver technology solutions with minimal investment in creation, setup, and training. (4)

Customizable, low code technology solutions can be a good option for organizations looking to take a more modern and innovative approach toward healthcare delivery.

Performance Health Partner's Patient Safety Solution

Performance Health Partner's adaptable, low code solutions help organizations improve care outcomes across departments and teams. With Performance Health Partner’s solution, healthcare organizations can access the data they need to increase patient safety and improve the overall care experience. Learn more at or schedule a demo here.

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