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Performance Health Partners December 11, 2023
In healthcare, incident management automation is revolutionizing the way organizations identify, prioritize, and resolve incidents. This is crucial, as timely and effective patient care can be the difference between life and death. By automating incident management, healthcare providers are transforming their issue resolution processes, leading to improved efficiency and superior patient care. Read on to discover how incident management automation can enhance efficiency at your organization.
Incident management in healthcare is the systematic process of handling events that disrupt or could potentially disrupt normal operations. This includes a variety of scenarios like clinical errors, equipment malfunctions, patient safety issues, and IT disruptions.
The World Health Organization reports that 42.7 million adverse events occur in hospitalized patients annually. Recognizing the significance of this number, it becomes clear that effective incident management is essential not just for reducing harm but also for elevating the quality of care.
Traditionally, healthcare incident management is predominantly a manual and often fragmented process.
Incidents are usually reported by staff or uncovered through audits and reviews. Once identified, these incidents are documented, and the relevant departments and personnel are informed. This conventional approach is heavily reliant on paperwork and spreadsheets, is time-consuming, and is occasionally susceptible to errors.
For instance, Vivere-Audubon Surgery Center noted that just filing an initial incident report could take their team more than 45 minutes before they switched to an incident reporting software. Furthermore, the organization found that there was often a delay in notification of the event, as well as delayed time to resolution.
The introduction of incident management automation has revolutionized healthcare, offering a suite of benefits that enhance efficiency and patient care. Here's how it's making a significant impact:
Incident management automation is a vital tool in today’s healthcare landscape. By automating incident detection, prioritization, communication, and resolution, healthcare organizations can provide more efficient patient care, respond to critical incidents faster, and improve patient outcomes.
This technology not only enhances operational efficiency but also elevates the quality of care delivered to patients, making it an indispensable tool for healthcare organizations of all sizes and types.
Learn how Performance Health Partners’ automated incident management solution can help your organization boost efficiency and improve outcomes. Click here to get started.
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