Performance Health Partners
Managing peer review in healthcare can be a daunting task, especially with over 70 providers and quarterly chart reviews on the calendar. For Central Florida Health Care, the process was once a source of constant delay and frustration. Paper forms and a clunky homegrown system made it nearly impossible to stay on track. That all changed when the team switched to Performance Health Partners.
Since then, they’ve cut peer review time by 70%, boosted accountability, and transformed one of their most time-consuming responsibilities into one of their smoothest, most efficient workflows.
The Challenge: Managing Peer Review in Healthcare Without the Headaches
With over 70 providers and quarterly chart review requirements, peer review in healthcare was one of the most time-consuming and difficult processes to manage at Central Florida Health Care.
“We were always behind,” said Caitlyn Britt, Risk and Compliance Coordinator and Safety Officer. “The process started out entirely on paper, and the person leading it was spending half their job just trying to keep up—tracking assignments, chasing signatures, and sorting through stacks of forms.”
In an attempt to streamline the peer review process, the team built a homegrown electronic form system—but it only added to the confusion.
“It helped us get off paper, but we were still struggling to stay organized,” said Jessica Gandy, Director of Corporate Compliance. “There was no easy way to track who had completed their reviews or signed off. Communication between providers and supervisors was messy, and it created delays at every step.”
The Solution: Performance Health Partners
When CFHC implemented Performance Health Partners’ peer review solution, everything changed.
“All we have to do now is go into PHP, click on Peer Review, and everything we need is right there,” Caitlyn explained. “It’s organized by specialty, so assigning charts, completing reviews, and tracking progress is all streamlined and easy to manage.”
Instead of chasing down paperwork or trying to manage siloed forms, the team now has a fully streamlined peer review process:
- Providers are automatically notified when it’s time to review charts
- Supervisors and risk management can easily track completions
- Sign-offs and communication are centralized in one system
“Performance Health Partners has cut our peer review time in half,” Jessica said. “Providers get their assignments, review them in the system, and we can close everything out in just a few days.”
Measurable Time Savings & Better Oversight
Since moving to PHP, Central Florida Health Care has seen major gains in both efficiency and clarity:
- 70% Time Savings: What once took up half of a full-time role now takes just a single day each quarter to assign and manage.
- Faster Turnaround: Final peer reviews can be closed out just days after completion—versus weeks of manual tracking before.
- Clear Accountability: The team can easily see which providers have completed reviews, who still needs to sign, and where to follow up.
- Streamlined Communication: Notes and status updates between providers, risk, and supervisors happen directly in the system.
“Everyone loves it,” said Caitlyn. “We’re not buried in paper or emails anymore. It’s all right there, easy to manage.”
Empowering Providers, Enhancing Compliance
With PHP, peer review in healthcare is no longer a bottleneck, but rather a process CFHC can count on.
“Now that everything is in one place, it’s easier for our providers to engage with the process,” Jessica explained. “They’re not having to dig through emails or track down forms. It saves them time and makes their feedback more timely.”
And because the system tracks everything in real time, CFHC can monitor compliance, stay on schedule, and respond quickly if anything is missed.
“It’s taken something that used to feel overwhelming and made it manageable,” Caitlyn said. “Honestly, I don’t know how we’d go back.”
Final Thoughts
For Central Florida Health Care, PHP’s peer review software has transformed how the organization handles one of its most critical quality assurance tools.
“Peer review used to take up so much of our time,” said Jessica. “Now it’s one of the smoothest workflows we have. PHP didn’t just give us software—they gave us breathing room.”
Ready to See What Streamlined Peer Review Could Look Like for Your Organization?
With Performance Health Partners, you can transform hours of paperwork and delays into a fast, transparent process that providers actually want to use. Connect with our team today and discover how easy peer review can be when everything you need is in one place.