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Streamlining the Peer Review Process: WCCH’s Journey with PHP

 

When West Calcasieu Cameron Hospital (WCCH) sought to replace its outdated, error-prone reporting system, it turned to Performance Health Partners’ best-in-class software. This transition transformed their management of event reports and the peer review process, eliminating cumbersome paper methods, enhancing security for confidential reviews, eased administrative burdens, and significantly transforming operational efficiency throughout the organization. 

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In this case study, you’ll:

  • Learn how WCCH achieved a 67% increase in efficiency of the peer review process.
  • Discover how PHP’s solution led to a 50% reduction in the turnaround time for incident reports to reach quality management.
  • Find out how administrative burden at WCCH was slashed by an impressive 95%, allowing staff to focus less on paperwork and more on delivering high-quality care.

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The Challenge: Outdated Peer Review Processes

 

West Calcasieu Cameron Hospital has been committed to its mission of delivering exceptional healthcare to Louisiana residents since 1953. However, challenges arose within the organization’s peer review process, which relied on outdated paper procedures and a cumbersome Dropbox system. Not only were these manual procedures time-consuming, but they lacked the confidentiality and security measures an organization would need to secure sensitive data from the peer review process.

Prior to PHP, the manual process involved frequent printing, scanning, and transcribing, leading to extended turnaround times and a significant administrative burden. The reliance on paper-based methods also often led to illegible or incomplete data, which further hindered the timely resolution of reports and reviews. Not only was the overall peer review process inefficient, but Dropbox also lacked the security measures in place to manage confidentiality and who had access to reports with sensitive data.

“The process was overly manual and cumbersome, leaving us in constant uncertainty about whether reports were properly documented or even who was reviewing them,” said Thea Tran, Chief Quality & Compliance Officer at WCCH.

The Solution: Improving Efficiency with PHP

 

These challenges led to WCCH adopting Performance Health Partners’ award-winning software, which stood out for its user-friendly, highly intuitive interface that streamlined the transition from report to review. Not only was the software more efficient than WCCH’s previous manual processes, but PHP’s HIPAA-compliant platform further ensured data protection and confidentiality of WCCH’s peer review process.

In addition, PHP’s real-time dashboards enabled quick trend identification for peer reviews, such as the number of peer reviews conducted per month or per physician.

WCCH saw substantial results after implementation of PHP’s solutions, most notably, a 67% increase in efficiency of the peer review process, allowing them to reallocate more time and resources to providing exceptional healthcare for its patients. An impressive 95% reduction in administrative burden and workload, as well as a 50% reduction in turnaround time for incident reports, further strengthened this transformation in quality and efficiency.

These impactful results illustrate how PHP’s technology has been instrumental in streamlining WCCH’s peer review process, improving compliance, and fostering a safer and more efficient care environment.

“If you’re seeking a team that truly collaborates and understands your needs, PHP stands out. Their technology equips us with crucial information quickly, enabling us to address patient issues effectively and enhance operational efficiency. They deliver a comprehensive solution encompassing event reporting, data analytics, and peer reviews. The platform is not only easy to navigate but also customizable and facilitates better staff collaboration,” praised Tran regarding PHP’s transformative solutions.

 

Let’s Get Started

 

Ready to learn more about how PHP can help your organization streamline the peer review process? Set up a call with our team to learn how our software can help you meet your goals.

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