EOC Rounding Reimagined: How CFHC Reduced Repeat Safety Issues

For Central Florida Health Care, EOC rounding was once a slow, paper-heavy process that left teams struggling to stay ahead of safety risks and inspections. With 17 sites to manage and no easy way to track repeat deficiencies, critical issues could go unnoticed for days. Since adopting Performance Health Partners’ digital rounding tool, CFHC has dramatically improved reporting speed, reduced repeat findings, and empowered staff to act on safety in real time.

The Challenge: Outdated EOC Rounding

A single overlooked detail could put patient safety—or accreditation—at risk. That’s why Central Florida Health Care (CFHC) doesn’t leave compliance to chance across its 17 clinical sites.

As a Joint Commission Accredited FQHC, the organization must continuously assess every aspect of its physical environment, from expired supplies to fire safety signage, and be ready for unannounced inspections at any time.

But for years, EOC (Environment of Care) rounds were slowed by cumbersome workflows.

“We used to do everything on paper,” said Caitlyn Britt, Risk and Compliance Coordinator and Safety Officer. “You’d walk the building, jot down your notes, then manually input it all into an Excel spreadsheet. From there, we had to generate reports for each finding. It was extremely time consuming.”

Not only did this delay the reporting of safety issues—it often meant opportunities for quick corrections were missed entirely.

“By the time we flagged a noncompliant finding and got it into leadership’s hands, days had passed,” added Jessica Gandy, Director of Corporate Compliance. “And if a finding was repeated, there wasn’t an easy way to track that trend.”

The Turning Point: Performance Health Partners

Central Florida Health Care needed a better way to standardize EOC rounding, streamline data capture, and respond to issues more quickly. They chose Performance Health Partners’ digital rounding software to modernize their approach.

“PHP's rounding software gave us the flexibility to build EOC rounds the way we actually do them,” said Caitlyn. “We created custom checklists for every inspection—from the parking lot to clinical areas—and now our staff can complete rounds on their phones, attach photos, and submit findings immediately.”

Gone are the spreadsheets, email chains, and multi-day lags in communication.

“Now, when we see something noncompliant—like expired alcohol pads or a box in the clinic—we can document it in real time, and leadership gets a report within 24 hours,” Jessica said. “That just wasn’t possible before.”

Measurable Improvements in Safety and Efficiency

Since implementing PHP’s EOC rounding tool, Central Florida Health Care has seen measurable gains across the board:

• Faster Reporting: Leadership now receives environment of care findings within 24 hours, compared to several days under the old system.
• Greater Accuracy: The team can attach photos and detailed notes directly into the system, eliminating ambiguity or miscommunication.
• Increased Compliance: By surfacing repeat deficiencies—such as unmarked sterilization pouches or open wipes—they’ve seen a notable reduction in recurring issues.
• More Timely Rounds: With PHP, the percentage of scheduled EOC rounds completed on time has risen significantly. Staff are no longer spending hours retyping notes or formatting spreadsheets, giving them back valuable time to focus on follow-up.
• Improved Responsiveness: Updates to safety protocols, like their recently revised fire safety plan, can be pushed out and reflected in real time across all sites.

“We’ve caught things we never would have before,” Caitlyn said. “And because Performance Health Partners is so easy to update, we can adjust our checklists on the fly without wrestling with spreadsheets.”

Building a More Knowledgeable Workforce

Perhaps one of the most powerful results of going digital is how the process has empowered staff.

“Because everything is centralized and clearly defined, our team is learning what to look for and why it matters,” Jessica explained. “It’s not just about passing inspections anymore. Rather, it’s more about understanding how the environment of care affects patient safety.”

Repeat deficiencies have dropped thanks to the visibility and accountability built into the system. Managers now have access to targeted reports that help them coach their teams and intervene earlier.

“We’re excited to take this to the next level,” said Caitlyn. “We’re already working with PHP to expand reporting access so clinic managers can see deficiencies and act on them even faster.”

An EOC Rounding Platform Built for Compliance—and Growth

Whether it’s expired supplies, eye washing stations, or verification of patient identifiers, Central Florida Health Care now has a streamlined, mobile-friendly solution to ensure its 17 sites stay compliant and safe.

“PHP isn’t just a rounding tool,” Jessica said. “It’s a strategic asset that helps us stay inspection-ready every single day.”

That partnership goes beyond technology.

“The level of customer service is unmatched,” Caitlyn added. “Any time we need something—an update, a change, a question answered—they get back to us the same day with clear instructions and real solutions. We’ve worked with other vendors before, and it would take days just to get a response. PHP moves fast, and it makes a real difference.”

Final Thoughts

What started as a paper-heavy, error-prone process is now a fast, intelligent system that empowers Central Florida Health Care to respond to safety issues in hours instead of days—and drive measurable improvements in compliance, awareness, and care quality.

“With PHP, we’re not just checking boxes,” said Caitlyn. “We’re building a culture of safety, one round at a time.”

Ready to Experience Smarter Rounding?

Book a call with our team to explore how our customizable EOC rounding software can help your organization reduce repeat deficiencies, improve compliance, and respond to safety risks in real time—just like Central Florida Health Care.

Whether you manage three sites or 30, we’ll show you how easy it is to build a more proactive safety culture from the ground up. Book a demo with our team today.