Create safer care environments for patients and employees with an incident management system designed to help you identify safety gaps and resolve issues before harm occurs.
Streamline reporting, accelerate resolutions, and gain real-time insights with a system designed to eliminate inefficiencies and drive continuous improvement in safety.
Patient and Employee Safety
Enhance patient and employee safety with a seamless application that streamlines the incident and event reporting cycle, reducing delays and ensuring quicker responses to safety concerns.
Root Cause Analysis
Quickly identify and address the root causes of safety events with real-time data and drill-through reporting, empowering teams to prevent recurring issues and improve care.
Clinical Peer Reviews
Simplify and standardize peer reviews, ensuringtimely feedback and fostering a culture of continuous improvement in order to maintain high clinical standards.
Complaints and Grievances
Manage and resolve complaints and grievances with automated workflows that ensure prompt attention, improve patient satisfaction, and enhance organizational transparency.
Ranked #1—three years in a row
Consistently ranked the market leader for Healthcare Safety, Risk, and Compliance Management Software, with 100% of customers saying they’d buy our product again.
Report Quickly, Act Quickly
Streamline incident reporting with fully customizable, user-friendly forms that enable teams to report incidents, events, near misses, and complaints in under two minutes.
Compatible with desktop, mobile, and tablet devices, the system ensures seamless reporting, while EHR interoperability streamlines data flow, boosting efficiency and reducing manual work.
Simplify Follow-Up Management
Activity management features like notification routing, automated workflows, and advanced permissions ensure timely follow-up, faster resolutions, and greater visibility into every incident.
Eliminate time-consuming administrative tasks by easily assigning due dates, corrective actions, and next steps—all in one seamless, centralized platform.
Turn Data into Action with Real-Time Analytics
Quickly identify and act on patterns in employee and patient safety events with real-time access to incident data. Clear, intuitive dashboards highlight key metrics and trends, enabling teams to identify areas of improvement and prevent recurring issues.
Customize views to track the metrics that matter most, empowering faster, proactive decision-making.
The Performance Health Partners Difference
KLAS Research reports 100% of customers would buy our Incident Management System again, cementing its status as the gold standard in safety and efficiency.
Easy to
Learn
Quick adoption with a simple, intuitive interface that gets all team members up and running fast
Smarter
Data
Getreal-time insights to identify patterns, make informed decisions, and drive continuous improvement
Highly
Adaptable
Flexible, customizable, and scalable solutions that grow with your organization, ensuring long-term effectiveness
A+ Support
and Training
Responsive support and all-inclusive trainingensure smooth onboarding and continuous success
Industry-Leading
Value
Maximizesafety and efficiency with high-impact results, offering outstanding value at a competitive cost
Get Started
Equip your team with an incident management system that anyone can learn in minutes, so you can get back to what matters most: delivering safe, quality care.
Meet the People Achieving Safer Care, Better Outcomes, and Decreased Costs
The system makes it easy to pull reports and create visuals that truly illustrate what’s happening. The flexibility we have in how we access and view our data is impressive. It’s been incredibly helpful for day-to-day operations, allowing me to track and understand ongoing activities at any given moment.
—Alicia Anderson
AVP of Quality Improvement, Fenway Health
Having the capability to drill down into the various types of incident reports, from patient relations to clinical issues, has provided tremendous insight. We can now get an in-depth look into each department to determine if there are any trends, patterns, or specific events that occurred in a particular month is just amazing.
— Charlene Wright
Director of Quality & Risk Management, Family Health Services
I’m so satisfied with Performance Health Partners—it’s been such a win for Prism Health. The platform has propelled our quality improvement, risk management, and incident reporting processes on an impressive upward trajectory. For other FQHCs and FQHC lookalikes, I highly recommend it.
— Jessica Cole
Senior Director of Compliance and Risk Management, Prism Health
Implementing PHP's product has been the easiest implementation, and it’s also provided the best user experience. In the past, staff hesitated to report due to the lengthy process. With PHP’s system, reporting has become significantly easier, encouraging more frequent use and contributing to a stronger culture of safety.
— Heidi Kurgat
Director of Compliance and Risk, MHC Healthcare
We chose Performance Health Partners because none of their competitors could fully customize a solution that links IDD support with behavioral health. We’re so glad we chose PHP. The system is incredibly efficient, the usability is unmatched, and it has drastically improved our incident reporting process.
— Rick Kohut, M.Ed.
Systems Training Manager, I Am Boundless
Join 100,000+ healthcare professionals who trust Performance Health Partners for their incident management software.
Our Incident Management System is purpose-built to strengthen quality, safety, compliance, and risk management across the healthcare sector. Designed with flexibility in mind, our software supports the unique needs of organizations of all sizes, from large health systems and multi-site private providers to community health centers with more focused services. We proudly serve healthcare organizations across the United States.
Healthcare incident reporting software allows staff to easily report clinical or operational events, near-misses, or safety concerns. Once submitted, the system automatically routes the report through a structured workflow, supporting follow-up management, root cause analysis, and corrective action tracking. This centralized, secure platform helps organizations identify trends, address risks proactively, and continuously improve patient and employee safety.
Effective incident report software offers customizable, mobile-friendly reporting forms, automated alerts, built-in root cause analysis, action plan tracking, intuitive dashboards, and seamless integration with EHRs, all in a secure, user-friendly platform that helps healthcare teams improve safety and meet regulatory standards.
An event management system ensures that every safety event is captured, tracked, and resolved efficiently. By uncovering hidden risks and providing clear insights into recurring issues, it empowers healthcare organizations to prevent future harm, strengthen patient and employee safety, and maintain compliance with accreditation standards. Ultimately, it fosters a culture of accountability and continuous improvement across all levels of care.
A healthcare risk management system is a digital platform that manages clinical and operational risks. It centralizes incident reports, RCAs, compliance audits, surveys, and performance analytics to minimize liability and improve patient outcomes.
An incident management system accelerates response times by automating alerts, instant routing to the right people, tasking follow-up without delay, and assigning deadlines and reminders. Mobile-friendly access and real-time dashboards keep safety teams informed at every stage, so issues are resolved faster and potential harm is minimized. This streamlined approach reduces bottlenecks, improves communication, and ensures nothing falls through the cracks.
Yes. A good incident reporting system captures not only actual events but also near-misses, the “close calls” that often go unnoticed and unreported. By tracking and analyzing near-miss data, healthcare organizations can spot hidden risks, strengthen weak points in processes, and take proactive steps to prevent future harm. This early intervention helps build a culture of safety and a safer environment for patients and staff alike.
Patient safety software helps healthcare organizations identify, report, and manage incidents such as medication errors, falls, unusual behavior, and infections. It streamlines reporting, automates investigations, and tracks corrective actions to reduce harm and improve compliance.
PHP's incident reporting software is the only platform in the nation that is fully customizable, allowing all types of organizations including hospitals, health centers, senior care, and behavioral health to adapt workflows, forms, and reporting criteria to fit their unique language, protocols, and regulatory needs.
Modern patient safety platforms include built-in RCA tools. These tools are part of the investigation workflow, ensuring structured analysis to identify the root cause of the problem, prevent recurrence, and drive continuous improvement.
Root cause analysis in healthcare is a structured process used to find out why an adverse event happened and how to prevent it from happening again. For example, if a patient receives the wrong medication due to mislabeling and communication breakdowns, an RCA would investigate the underlying causes, identify system failures, and develop actionable recommendations to fix those issues to prevent similar errors in the future.
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