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Privacy and Terms

Privacy Policy

We, Performance Health Partners, respect the privacy of everyone that comes in contact with us. We process your personal data confidentially in accordance with the General Data Protection Regulation. This privacy statement describes how Performance Health Partners handles personal data.

Contact details

www.performancehealthus.com 

1010 Common St. Suite 2360, Phone: (504) 264-5566

Which personal data do we process?

Below you will find an overview of the personal data that we – possibly – record and/or process.

  • First and Last name
  • Your chosen form of salutation (for example Mr., Ms., etc.)
  • Company details:
    • Address
    • Phone number (fixed and/or mobile)
    • Email address
    • Company website URL
  • Job title
  • Other personal data that is actively provided, for example through submitting a form on our website or in correspondence by telephone.
  • Information about your activities on our website.

Why do we process personal data?

We process your personal data for contracting and deepen your relationship with Performance Health Partners. You largely determine yourself, how far you want to extend this relationship. We use your personal data for the following purposes:

  • To be able to respond to an information request regarding our products or services;
  • To contact you by phone or in writing to be able to provide you our services when using our products;
  • To inform you about changes in respect to our products and services;
  • To send you our newsletter and/or other promotional communications, for which we have your consent.
  • Performance Health Partners analyzes your activities on our website in order to improve the website and tailor the range of products and services to your preferences.

From the moment that you apply to an activity (for example a meeting, the newsletter or to request specific information), through the website or in any other way, then Performance Health Partners has a legitimate interest to use your data to send related, relevant information, until you indicate that you do no longer want to receive this information.

If your organization is a customer of Performance Health Partners, we will process your data as a necessary part of the implementation of the rights and obligations arising from the customer-supplier relationship or because this is obliged by law.

How long do we store your data?

Performance Health Partners stores your personal data to achieve the purposes for which your data is collected. Our retention period starts immediately after registration of the data and your data will be deleted when they are no longer relevant to our services.

The aforementioned terms apply unless Performance Health Partners is obliged by law to keep personal data longer.

Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16 years. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact info@performancehealthus.com to delete the information.

Automated decision-making

Performance Health Partners does not make decisions based on automated processing on matters that can have significant consequences for people. These are decisions taken by computer programs or systems, without the intervention of a person (for example, an employee of Performance Health Partners).

Sharing personal data with third parties

Performance Health Partners does not sell your data to third parties and only provides them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our order, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

Cookies or similar techniques that we use

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit a website. In particular, the IP address, the time of requesting and the data that your browser sends are recorded. This data is used for static analysis of the visitor- and click behavior on the website. All this to optimize the website.

Performance Health Partners uses analytical cookies from Hubspot. These are used to analyze the performance of the website.

We use Google Analytics to perform analysis. Read the privacy policy of Google for more information, as well as the specific privacy policy of Google Analytics.

You can opt out of cookies by configuring the settings of your internet browser so that it does not store cookies anymore. In addition, you can delete the information previously saved via the settings of your browser.

View, modify or delete data

You have the right to request and correct your personal data at all times and we will delete them at your request.

If you would like more information about Performance Health Partners, our privacy policy, or if you want to view, modify or delete personal data, please contact info@performancehealthus.com

How we protect personal data

Performance Health Partners takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

Changes to our privacy statement

We reserve the right to amend this privacy statement. Changes will be published on our website. Performance Health Partners therefore advises visiting this page on a regular basis to see if any adjustments have been made. The current privacy statement has been updated on July 1, 2019.

 

Terms and Conditions 

Subscription Conditions 

HAVING UNDERSTOOD:

  • whereas PHP offers PHP Cloud™ via Public Cloud Infrastructure to its Customers;
  • whereas Customer wishes to use the PHP Cloud™ via Public Cloud Infrastructure and other Services delivered by PHP and wishes to enter into this agreement with PHP;
  • whereas Customer is permitted to license Applications from PHP and from third party Application Providers which can interoperate with the PHP Cloud™.

1. DEFINITIONS

"Applications" means online and offline software products that interoperate with PHP Cloud™, limited to those licensed to Customer

"Application Provider" means PHP or any other applicable third party licensor or owner of the Application licensed to Customer

"Client Software" means offline Applications, such as Cloud Connector, that are provided by PHP and that interoperate with PHP Cloud™.

"Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

"Process Data" means all electronic data or information submitted by Customer and/or third parties into the PHP Cloud™ and Applications.

"Public Cloud Infrastructure" means computer infrastructure – typically a platform virtualization environment – as a service, along with storage and networking, provided by third-party provider as a Third Party Service.

"Services": All PHP Services and/or Third Party Services provided by PHP, the resulting provisions and related activities. Regarding this Subscription it means Client Software, PHP Cloud™, Applications, Public Cloud Infrastructure, as further described in the Order Form.  

"Third Party Services":  All products and services, such as the Public Cloud Infrastructure, provided by PHP, the resulting provisions and related activities, which originate from third parties and whose intellectual property rights, industrial property rights and other rights are not held by PHP.

"Third Party General Conditions" means the delivery conditions, license conditions, warranty conditions or other conditions regarding the relevant Third Party Services.

PHP (Performance Health Partners): having its principal place of business in New Orleans, LA, United States.

"PHP Services":  All products and services, such as PHP Cloud™ (software), provided by PHP, and the resulting provisions and related activities which do not originate from third parties and whose rights are held by PHP.

"Users" means individuals who are authorized by Customer to use PHP Cloud™ and who have been supplied user identifications and passwords by Customer. Users may include but are not limited to employees, consultants, contractors and agents, and third parties with which Customer transacts business.

"User Guide" means the online tutorials about PHP Cloud™ as updated from time to time.

 

2. PURCHASED SERVICES

2.1. Provision of Purchased Services. PHP shall make the Services purchased by Customer available to Customer pursuant to this Agreement during the subscription term as stated in the Order Form.

 

3. USE OF PHP CLOUD™

3.1. PHP’s Responsibilities. PHP shall make commercially reasonable efforts to make PHP Cloud™ and licensed Applications via Public Cloud Infrastructure available 24 hours a day, 7 days a week, except for: (a) planned downtime (which PHP shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday C.T.), or (b) any unavailability caused by circumstances beyond the reasonable control of PHP, including without limitation, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Customer’s employees), failures or delays of Third Party Services, Internet service provider failures or delays, or denial of service attacks, explosions, electricity failures, network failures, lack of materials, theft and/or transportation problems.

3.2.  Protection of Process Data.  PHP shall maintain appropriate protection of the security, confidentiality and integrity of Process Data as further described in Privacy Policy outlined above.

3.3. Customer’s Responsibilities. Customer shall (i) be responsible for Users’ compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Process Data and of the means by which Customer acquired Process Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of PHP Cloud™, and notify PHP promptly of any such unauthorized access or use, and (iv) use PHP Cloud™ and Applications only in accordance with the User Guide and applicable laws and government regulations, (v) Customer will ensure and is entirely responsible for fulfilling the necessary license conditions in order to let installation and/or implementation of Applications take place legally. Customer shall not (a) make PHP Cloud™ available to anyone other than Users, (b) sell, resell, rent or lease PHP Cloud™, (c) use PHP Cloud™ to store or transmit infringing, libelous, or otherwise unlawful or tortuous material, or to store or transmit material in violation of third-party privacy rights, (d) use PHP Cloud™ to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of PHP Cloud™ or third-party data contained therein, or (f) attempt to gain unauthorized access to PHP Cloud™ or their related systems or networks.

 

4. APPLICATIONS

4.1. Acquisition of Applications. Application Providers may from time to time make Applications available to Customer.  Any acquisition of a license by Customer of such Applications, is solely between Customer and the Application Provider. PHP does not warrant nor support Applications, whether or not they are designated by PHP as “certified” or otherwise, except as agreed upon in writing. 

4.2. Applications and Process Data. If Customer installs or enables Applications for use with PHP Cloud™, Customer acknowledge that PHP may allow those Applications to access Process Data as required for the interoperation of such Applications with PHP Cloud™. PHP shall not be responsible for any disclosure, modification or deletion of Process Data resulting from any such access by those Applications.

4.3 Applications, PHP Cloud™ and Public Cloud Infrastructure.  If Customer installs or enables Applications for use with Services, Customer authorizes PHP to host, copy, transmit, display and adapt such Applications and program code, solely as necessary for PHP to provide PHP Cloud™ in accordance with this Agreement.  Subject to the above, PHP acquires no right, title or interest from the relevant Application Provider under this Agreement in or to such Applications, including any intellectual property rights therein.

4.4. Integration. The PHP Cloud™ may contain features designed to interoperate with other applications.  To use such features, Customer may be required to obtain access to such applications from their providers.  If the provider of any such application ceases to make the application available for interoperation with the corresponding Application or PHP Cloud™ on reasonable terms, PHP may cease to provide such features without entitling Customer to any refund, credit, or other compensation.

 

5. THIRD PARTY SERVICES

5.1. Make use. PHP has the right to make use of Third Party Services, such as Public Cloud Infrastructure, in fulfilling its obligations flowing forth from the agreement.

5.2 Third Party General Conditions. Regarding the Third Party Services delivered to Customer, the Third Party General Conditions will be applicable to the agreement in addition to these conditions. Third Party General Conditions shall, when available to PHP, be provided on request. Third Party General Conditions will be delivered in the same format and language as received by PHP. Third Party General Conditions have priority over the other conditions of PHP regarding the relevant Third Party Service unless indicated otherwise. When there is conflict between the other conditions of PHP and Third Party General Conditions, PHP has the right to declare the conflicting terms of the Third Party General Conditions inapplicable or applicable.

5.3 Provision. With regard to Third Party Services delivered, PHP will provide these Third Party Services under, at most, the same conditions as provided for in the Third Party General Conditions; the warranty under the same terms and conditions as indicated in the Third Party General Conditions et cetera.

 

6. FEES AND PAYMENT FOR SERVICES PURCHASED

6.1. Fees. Customer shall pay all fees specified in the Order Form. Payment obligations are non cancelable and fees paid are non refundable. Subscription fees are based on yearly periods that begin on the subscription start date and each yearly anniversary thereof.

6.2. Invoicing and Payment. Customer will provide PHP with valid purchase order or alternative document reasonably acceptable to PHP. Charges shall be made in advance, on an annual basis. PHP will invoice Customer in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due 30 days from the invoice date. Customer is responsible for timely providing complete and accurate billing and contact information to PHP and notifying PHP of any changes to such information.

6.3. Overdue Charges. If any charges are not received from Customer by the due date, then at PHP’s discretion, (a) the system will be taken offline and to reactivate it, a fixed cost of $500, will be charged (see 6.4 Suspension of Service and Acceleration), or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) PHP may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment).

6.4. Suspension of Service and Acceleration. If any amount owing by Customer under this or any other agreement for PHP’s services is 30 or more days overdue, PHP may, without limiting PHP’s other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend PHP’s services to Customer until such amounts are paid in full.  PHP will give Customer at least 7 days’ prior notice that Customer’s account is overdue, in accordance with Section 13.2 (Manner of Giving Notice), before suspending services to Customer.

6.5. Payment Disputes. PHP shall not exercise PHP’s rights under Section 6.3 (Overdue Charges) or 6.4 (Suspension of Service and Acceleration) if Customer is disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

6.6. Taxes. Unless otherwise stated, PHP’s fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with Customer’s purchases hereunder. If PHP has the legal obligation to pay or collect Taxes for which Customer is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides PHP with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, PHP is solely responsible for taxes assessable against it based on PHP’s income, property and employees.

6.7 Indexing. PHP is authorized to index the prices for its services each year with effect from 1 January, in conformity with the price index figure for that preceding calendar year as published by Statistics US. 

6.8. Price increases. In addition to the provisions of the previous section, PHP is entitled during the term of an agreement to pass on cost increases of wages and suppliers to the customer. Such a price increase does not entitle the customer to terminate the agreement. Any price increase will be notified to the customer in writing by PHP.

7. PROPRIETARY RIGHTS

7.1. Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, PHP reserves all rights, title and interest in and to Services, including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.

7.2. Restrictions. Customer shall not (i) permit any third party to access Services, nor copies of the Services, except as permitted herein or in an Order Form, (ii) create derivative works based on PHP Cloud™ except as authorized herein, (iii) adjust, copy, frame or mirror any part or content of PHP Cloud™, other than copying or framing on Customer’s own intranets or otherwise for Customer’s own internal business purposes, (iv) reverse engineer or decompile PHP Cloud™ or Applications (v) give other parties access to PHP Cloud™ in order to (a) build a competitive product or service, or (b) copy any features, functions or PHP of PHP Cloud™ (vi) grant any sub-licenses for the PHP Cloud™ software or make the PHP Cloud™ software available to third parties, for example by means of rental, Software-as-a-Service, reselling models or otherwise.

7.3. Process Data.  Subject to the limited rights granted by Customer hereunder, PHP acquires no right, title or interest from Customer or Customer’s licensors under this Agreement in or to Process Data, including any intellectual property rights therein.

7.4. Suggestions. PHP shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into PHP Cloud™ any suggestions, enhancement requests, recommendations or other feedback provided by Customer, including Users, relating to the operation of PHP Cloud™.

 

8. CONFIDENTIALITY

8.1. Definition of Confidential Information. As used herein, "Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer’s Confidential Information shall include Process Data;  PHP’s Confidential Information shall include PHP Cloud™ and other PHP Services ; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Process Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

8.2. Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.  Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than their legal counsel and accountants without the other party’s prior written consent.

8.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.

9. WARRANTIES AND DISCLAIMER

9.1. PHP’s Warranties. PHP warrants that (i) PHP has validly entered into this Agreement and has the legal power to do so, (ii)  PHP Cloud™ shall perform materially in accordance with the User Guide, (iii) subject to Section 4.4 (Integration), the functionality of PHP Cloud™ will not be materially decreased during a subscription term, and (iv) PHP will not transmit Malicious Code to Customer, provided it is not a breach of this subpart (v) if Customer or a User uploads a file containing Malicious Code into PHP Cloud™ and later downloads that file containing Malicious Code. For any breach of a warranty above, Customer’s exclusive remedy shall be as provided in Section 12.3 (Termination for Cause) and Section 12.4 (Refund or Payment upon Termination) below.

9.2. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

9.3. Beta Services.  From time to time PHP may invite Customer to try, at no charge, PHP’s products or services that are not generally available to PHP’s Customers ("Beta Services").  Customer may accept or decline any such trial in Customer’s sole discretion.  Any Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production or by a description of similar import.  Beta Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms.   BETA SERVICES ARE NOT CONSIDERED “SERVICES" HEREUNDER AND ARE PROVIDED “AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY.  PHP may discontinue BETA Services at any time in PHP’s sole discretion and may never make them generally available.   Additional trial terms and conditions may appear on the Beta Services web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ANY DATA ENTERED INTO THE SERVICES WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE Beta Services, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. CUSTOMER CANNOT TRANSFER DATA ENTERED TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE Beta Services THEREFORE, IF CUSTOMER PURCHASES A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE BETA SERVICE, CUSTOMER MUST EXPORT ITS DATA BEFORE THE END OF THE TRIAL PERIOD OR THIS DATA WILL BE PERMANENTLY LOST.

Customer is obligated to study the User Guide to become familiar with the features and functions of the Beta Services before trying the Beta Services.

 

10. MUTUAL INDEMNIFICATION

10.1. Indemnification by PHP. PHP shall defend Customer against any claim, demand, suit, or proceeding made or brought against Customer by a third party alleging that the use of PHP Cloud™ as permitted hereunder infringes or misappropriates the intellectual property rights in the United States of a third party (a "Claim Against Customer"), and shall indemnify Customer for any damages, attorney fees and costs finally awarded against Customer as a result of, and for amounts paid by Customer under a court-approved settlement of, a Claim Against Customer; provided that Customer (a) promptly gives PHP written notice of the Claim Against Customer; (b) gives PHP sole control of the defense and settlement of the Claim Against Customer (provided that PHP may not settle any Claim Against Customer unless the settlement unconditionally releases Customer of all liability); and (c) provides to PHP all reasonable assistance, at  PHP’s expense. In the event of a Claim Against Customer, or if PHP reasonably believes PHP Cloud™ may infringe or misappropriate, PHP may in PHP’s discretion and at no cost to Customer (i) modify PHP Cloud™ so that they no longer infringe or misappropriate, without breaching PHP’s warranties under “PHP’s Warranties” above, (ii) obtain a license for Customer’s continued use of PHP Cloud™ in accordance with this Agreement, or (iii) terminate Customer’s Subscriptions for such Services upon 30 days’ written notice and refund to Customer any prepaid fees covering the remainder of the term of such Subscriptions after the effective date of termination.

10.2. Indemnification by Customer. Customer shall defend PHP against any claim, demand, suit or proceeding made or brought against PHP by a third party alleging that Process Data, or Customer’s use of PHP Cloud™ in  breach  of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law (a "Claim Against PHP"), and shall indemnify PHP for any damages, attorney fees and costs finally awarded against PHP as a result of, or for any amounts paid by PHP under a court-approved settlement of, a Claim Against PHP; provided that PHP (a) promptly gives Customer written notice of the Claim Against PHP; (b) gives Customer sole control of the defense and settlement of the Claim Against PHP (provided that Customer may not settle any Claim Against PHP unless the settlement unconditionally releases PHP of all liability); and (c) provides to Customer all reasonable assistance, at Customer’s expense.

10.3. Exclusive Remedy. This Section 10 (Mutual Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of  claim described in this Section.

 

11. LIMITATION OF LIABILITY

11.1. Limitation. NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL  EXCEED THE LESSER OF $250,000 OR THE AMOUNT PAID BY CUSTOMER HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY  CUSTOMER HEREUNDER. THE FOREGOING SHALL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED SERVICES).

11.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

 

12. TERM AND TERMINATION

 12.1. Term of Agreement. This Agreement commences on the date Customer accepts it and continues until all Services in accordance with this Agreement have expired or been terminated.

12.2. Term of Services Purchased. Services purchased by Customer commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all Services shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is longer), unless either party gives the other notice of non-renewal at least 90 days before the end of the relevant subscription term. The per-unit pricing during any such renewal term shall be the same as that during the prior term unless PHP has given Customer written notice of a pricing increase at least 30 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter.

12.3. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

12.4. Refund or Payment upon Termination. Upon any termination for cause by Customer, PHP shall refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by PHP, Customer shall pay any unpaid fees covering the remainder of the term of all Order Forms after the effective date of termination. In no event shall any termination relieve Customer of the obligation to pay any fees payable to PHP for the period prior to the effective date of termination.

12.5. Return of Process Data. Upon request by Customer made within 30 days after the effective date of termination of a subscription, PHP will make available to Customer a database dump, included attachments in their native format. After such 30-day period, PHP shall have no obligation to maintain or provide any of Process Data and shall thereafter, unless legally prohibited, delete all of Process Data in PHP’s systems or otherwise in PHP’s possession or under PHP’s control.

12.6. Surviving Provisions. Sections 6 (Fees and Payment for Purchased Services), 7 (Proprietary Rights), 8 (Confidentiality), 9.2 (Disclaimer), 10 (Mutual Indemnification), 11 (Limitation of Liability), 12.4 (Refund or Payment upon Termination), 12.5 (Return of Process Data), 13 (Governing Law and Jurisdiction) and 14 (General Provisions) shall survive any termination or expiration of this Agreement.

 

13. GOVERNING LAW AND JURISDICTION

13.1. General. What law will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can adjudicate any such lawsuit, depends on where Customer is domiciled. Parties explicitly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) is not applicable. If Customer is domiciled in The United States of America, the governing law is California and controlling United States federal law, and the courts having exclusive jurisdiction are San Francisco, California, U.S.A. 

13.2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer. All other notices to Customer shall be addressed to the relevant Services system administrator designated by Customer.

13.3. Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

13.4. Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

 

14. ADDITIONAL PROVISIONS

14.1. Export Compliance. PHP Cloud™, other technology PHP makes available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. Customer shall not permit Users to access or use Services in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation.

14.2. Anti-Corruption. Customer has not received or been offered any illegal or improper bribe, kickback, payment, gift, or things of value from any of PHP’s employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction.  If Customer learns of any violation of the above restriction,  Customer will use reasonable efforts to promptly notify PHP.  

14.3. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

14.4. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

14.5. Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

14.6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

14.7. Attorney Fees. Customer shall pay on demand all of PHP’s reasonable attorney fees and other costs incurred by PHP to collect any fees or charges due PHP under this Agreement following Customer’s breach of Section 6.2 (Invoicing and Payment).

14.8. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, PHP shall refund to Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

14.9. Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Customer’s purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.