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How Avatar Residential Detox Reimagined Patient Feedback Surveys & Improved Care

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Learn how Avatar Residential Detox, a Joint Commission–accredited addiction treatment and behavioral health provider, modernized its client feedback process using Performance Health Partners’ customizable healthcare survey platform. This case study explores their shift from outdated, manual systems to a digital-first approach—enabling real-time data collection, improved response rates, and organization-wide improvements in care delivery.

In it, you’ll learn:

  • The challenges of collecting timely, honest feedback in behavioral health—and how Avatar overcame them
  • How PHP’s flexible, mobile-friendly patient feedback survey tool enabled easier, more engaging client participation
  • Measurable outcomes including a 75% increase in response rates and actionable insights that shaped programming
  • Why responsive support and healthcare-specific design made PHP the right long-term partner for Avatar’s evolving needs

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Unlocking the Power of Patient Feedback

 

Want to better understand your patients’ experiences—and act on feedback in real time? Learn how Avatar Residential Detox partnered with Performance Health Partners to streamline their healthcare survey process and strengthen client-centered care.

This case study tells the story of how a growing New Jersey-based provider tackled a common challenge: outdated feedback systems that failed to capture the voice of the client. Relying on a mix of paper surveys and disconnected digital tools, Avatar struggled to turn fragmented feedback into meaningful improvements.

This case study explores their transition to PHP’s healthcare survey software, and how it empowered them to elevate care through better data, faster insights, and a more intentional feedback culture.

Patient Feedback Surveys: The Key to a Better Care Experience

 

Before adopting PHP’s survey platform, Avatar’s patient feedback process was manual, inconsistent, and difficult to analyze. Patients often skipped surveys altogether, and leadership spent hours categorizing open-text responses without reliable trends or metrics to guide decisions.

That changed with the implementation of Performance Health Partners.

The platform provided customizable templates, mobile-friendly access, and real-time dashboards—allowing clients to respond via QR code or link without friction. PHP’s team worked alongside Avatar to ensure smooth implementation, intuitive user training, and tailored survey design.

With this new system, Avatar saw an immediate 75% jump in response rates, along with powerful insights that helped inform care delivery, programming decisions, and even new therapy tracks.

 

Let’s Get Started

 

Avatar Residential Detox’s transformation illustrates what’s possible when behavioral health providers listen deeply—and respond with data-driven action. Their success highlights the value of a modern, healthcare-specific survey platform that adapts to organizational needs while preserving the human voice behind the data.

Experience how PHP’s solutions empower healthcare teams to gather meaningful feedback, spot trends early, and improve patient experience through real-time insights.

Let us show you what's possible when technology meets compassion.

 

Book Here