Improving Healthcare Security with an Advanced Incident Reporting System: MHC Healthcare’s Transformation with PHP

MHC Healthcare, a federally qualified health center (FQHC), experienced several challenges common across the healthcare industry. These included enhancing healthcare security and safety measures, reducing medication and vaccine errors, and increasing incident report submission rates.

These challenges were exacerbated by their outdated and complicated incident reporting system, one that was even harder to navigate after its creator left. This inefficiency hindered MHC’s ability to properly address patient and staff concerns as well as take corrective action to address systemic issues within their organization.

Recognizing the need for a modernized, streamlined platform, MHC partnered with Performance Health Partners (PHP) to implement their advanced incident reporting system, transforming their operations. The new system simplified the reporting process with a user-friendly interface that allowed staff to easily report incidents. Moreover, customizable workflows allowed for targeted interventions to tackle healthcare security issues, boosting safety and efficiency throughout the organization as a whole.

“Implementing PHP’s product has been the easiest implementation to date, and it’s also provided the best user experience for our end users. In the past, staff hesitated to report due to the lengthy process. With PHP’s streamlined system, reporting has become significantly easier, encouraging more frequent use and contributing to a smooth transition for our organization. Once staff adapted to the system, our reporting numbers increased dramatically,” said Heidi Kurgat, Director of Compliance and Risk at MHC Healthcare.

Following the implementation of PHP’s incident reporting software, MHC experienced several significant improvements:

• A significant 60% increase in incident reporting, driven by a faster and easier process that enhanced the organization's ability to identify and address risk areas effectively
• A decrease of vaccine errors by 81%, leading to better resource allocation, improved patient outcomes, and enhanced cost avoidance
• A complete transformation of its healthcare security, providing data that illuminated problem areas such as poorly lit parking lots, thus enabling the security team to make informed decisions and implement safety measures to reduce workplace violence and improve overall safety

In addition to its operational transformation, MHC also achieved a substantial cultural shift within their organization after implementing PHP’s solution. This shift was driven by the streamlined and intuitive reporting process, which not only empowered all staff—regardless of their role—to voice their concerns but also significantly boosted morale. The improved process demonstrated leadership's commitment to continuous improvement and underscored their dedication to building a robust culture of safety.

MHC’s journey underscores the importance of an effective incident reporting system in improving patient and employee safety, bolstering healthcare security, and decreasing medical errors. As they continue to utilize PHP’s solutions, MHC remains focused on their journey towards continuous improvement and fulfilling their mission to providing quality care to every patient in their community. 

Ready to learn more about how an incident management system can help your organization enhance patient and employee healthcare security and workflow efficiency? Set up a call with our team to learn how our software can help you meet your goals.