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How CFHC Streamlined Environment of Care Rounding Across 17 Sites

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For years, Central Florida Health Care’s environment of care rounding process was bogged down by paper checklists, manual spreadsheets, and delays that put safety and compliance at risk.

But with Performance Health Partners’ (PHP) digital rounding solution, CFHC replaced binders and Excel files with mobile-friendly checklists that staff complete in real time. The result? Faster reporting, fewer repeat deficiencies, and a stronger culture of safety across every site.

In this case study, you’ll learn:

  • The compliance and safety risks CFHC faced using outdated, paper-based rounds
  • How a mobile, customizable platform helped them standardize checks across 17 sites
  • Measurable outcomes including 24-hour reporting turnaround and fewer repeat deficiencies
  • How digital rounding improved staff accountability and inspection readiness

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Modernizing Environment of Care Rounding at Scale

 

For CFHC, staying inspection-ready meant evaluating everything from expired supplies to fire safety signage across dozens of clinics—without missing a single detail. Their paper-based system slowed them down, delayed communication, and made it nearly impossible to track recurring issues.

This case study shows how CFHC partnered with PHP to roll out a flexible, digital-first environment of care rounding platform that empowered staff to capture findings on their phones, attach photos, and push real-time reports to leadership.

The result is a streamlined, proactive process that strengthens compliance and puts safety first.

Faster Reports. Fewer Deficiencies. Safer Patients.

 

Before Performance Health Partners, staff often waited days to share environment of care rounding findings with leadership. Repeat issues—like unmarked sterilization pouches or boxes left in hallways—slipped through the cracks.

Now, findings are submitted instantly, with leadership receiving reports within 24 hours. Photos and detailed notes add clarity, while automated tracking surfaces repeat deficiencies before they escalate.

Key outcomes include:

  • 24-hour reporting turnaround: Leadership now sees findings within one day, instead of several
  • 100% digital rounds: No delays from paper transcription or formatting
  • Fewer repeat deficiencies: Visibility into recurring issues has reduced noncompliance trends
  • More on-time rounds: Staff spend less time on paperwork and more on safety follow-up
  • Real-time updates: Changes to safety protocols, like fire plans, are reflected immediately

 

Empowering Staff, Strengthening Safety

 
Beyond compliance, CFHC’s shift to digital rounding has empowered its staff with knowledge and accountability. Customizable checklists and real-time data give teams clarity on what to look for… and why it matters.

“Now we can attach pictures, explain in detail what the deficiency is, and leadership gets notified within 24 hours. That turnaround is huge for us.” 

—Jessica Gandy, Director of Corporate Compliance

With PHP, environment of care rounding is no longer just about passing inspections. Rather, it aims to create a safer environment of care for patients and staff every day.

Real-Time Compliance, Powered by Digital EOC Rounding

 

Whether it’s expired supplies, updated fire safety plans, or inspection prep, CFHC now has a streamlined, mobile-friendly system to ensure every site stays compliant and safe.

With PHP’s flexibility, real-time reporting, and unmatched customer support, CFHC turned a paper-heavy process into a strategic advantage that strengthens their culture of safety across all 17 of their sites.

 

Ready to Strengthen Your Environment of Care Rounding?

 

Central Florida Health Care’s story shows how the right platform transforms compliance from a burden into a proactive safety system. By choosing Performance Health Partners' rounding software, they gained speed, visibility, and confidence—without adding complexity.

Connect with our team to see how your organization can do the same.

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