PHP__Logo__Horizontal-Stacked@2x

Modernizing Safety in Behavioral Health with Healthcare Incident Reporting Software

avatarIMS

Learn how Avatar Residential Detox, a Joint Commission–accredited addiction treatment and behavioral health provider, modernized its safety program using Performance Health Partners’ customizable healthcare incident reporting software. This case study explores their shift from paper-based reporting to a real-time digital solution—leading to faster response times, increased reporting, and a stronger safety culture.

In it, you’ll learn:

  • The challenges of traditional incident reporting in behavioral health—and how Avatar addressed them
  • How PHP’s flexible, cloud-based platform empowered staff to report from any device, in real time
  • Measurable outcomes including a 50% increase in reporting and 85% faster incident resolution
  • Why behavioral health leaders are choosing PHP to reduce risk and build a culture of accountability

Fill out the form below to download the case study:

Redefining Safety in Behavioral Health

In high-acuity settings like detox and addiction treatment, even small lapses in communication can have major consequences. This case study highlights how Avatar Residential Detox tackled one of the industry’s most persistent challenges: outdated, inconsistent incident reporting.

By replacing paper forms with PHP’s digital-first safety platform, the team gained visibility into trends, acted faster during crises, and empowered frontline staff to speak up.

Explore how a thoughtful approach to incident management can transform organizational safety, from reactive to proactive.

Healthcare Incident Reporting Software: A Foundation for Safer Care

Before PHP, Avatar’s incident reports were filed by hand, delayed in delivery, and often overlooked. Critical insights were lost, patterns went unnoticed, and follow-up was inconsistent.

Now, with PHP’s customizable healthcare incident reporting software, staff can submit reports from any device, instantly routing them to the appropriate teams.

The result? A faster, more transparent system that not only improves safety—but also builds trust. Increased reporting. Faster resolution. Better data to drive care decisions.

This case study shows how one provider made the shift with incident reporting software—and what your team can learn from their success.

 

Let’s Get Started

 Avatar’s journey shows what’s possible when organizations prioritize safety with the right tools. Discover how PHP’s customizable platform helps healthcare providers reduce risk, respond faster, and empower their teams to lead change from the ground up. 

Book Here