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The Impact of Incident Management System Software at Fenway Health

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Faced with limitations in their previous reporting system, Fenway Health sought a user-friendly, powerful solution to improve communication, data analysis, and decision-making. By implementing PHP’s incident management system software, Fenway Health achieved significant operational improvements and enhanced patient care.

In this case study, you will:

  • Learn how a leading FQHC streamlined incident reporting and improved patient care through PHP’s incident management system software
  • Discover how PHP’s user-friendly interface facilitated a dramatic increase in incident reporting and improved staff engagement
  • Find out how Fenway Health enhanced patient safety and addressed workplace violence through better tracking and analysis of reported incidents

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The Challenge: Overcoming Data Silos & Inefficient Incident Reporting

 

Fenway Health, a federally qualified health center (FQHC) in Boston serving over 30,000 patients annually, recognized the limitations of its legacy incident management system software. While digital, the previous system required significant manual input and lacked the ability to effectively manage and share critical safety information across departments.

According to Alicia Anderson, AVP of Quality Improvement, Fenway Health had “reached the limits of capabilities within that system.” Communication between team members needing to access or contribute to reports was difficult, significantly hindering collaborative efforts. Furthermore, the legacy software lacked intuitive interfaces and real-time data dashboards, crucial components for timely and effective decision-making. “Getting data out of the system was clunky, and it was very difficult to engage other leaders with the system,” Alicia added.

The shortcomings of their previous system also extended to their ability to gain a comprehensive understanding of safety-related incidents. The system made it difficult to see the bigger picture, such as identifying trends or patterns of issues. Fenway Health needed an incident management system software that could provide flexible and powerful reporting capabilities and support quick decision-making, ultimately aiming for a tool that could grow with them and meet their needs.

 

The Solution: Performance Health Partners’ Incident Management System Software

 

After evaluating several vendors, Fenway Health ultimately selected Performance Health Partners for its intuitive design and ease of use. Alicia noted that many other systems seemed overly complex and cumbersome, while PHP’s system was “straightforward and uncomplicated,” which heavily impacted their decision. The user-friendliness was crucial for ensuring adoption across the entire organization, from daily users to staff who only use the system occasionally.

The implementation process was smooth and highly collaborative, underscored by an effective project management platform that helped manage communications and provided regular progress updates. PHP also equipped Fenway Health with pre-designed forms that could be easily customized to meet their specific needs, making the transition even more seamless and accelerating their move away from the outdated system.

Furthermore, the system’s design for centralized communication and its mobile accessibility were also important considerations, ensuring that staff could efficiently navigate and enter data from any location. The flexibility of system updates to adapt as organizational needs evolve further solidified PHP as the ideal incident management system software solution for Fenway Health.

 

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Ready to learn more about how an incident reporting system can help your organization drive faster resolution times and pinpoint better insights? Set up a call with our team to learn how our software can help you meet your goals.

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