12x More Incident Reports. Zero Diagnostic Errors.

Manual Processes, Major Setbacks

Prism Health, an Oregon-based federally qualified health center dedicated to providing culturally affirming care for the LGBTQ+ community, faced significant challenges with its paper-based incident management system.

Staff relied on manual processes that made it difficult to track updates, follow corrective actions, and prevent document loss. Errors in critical areas like laboratory specimen handling and vaccine administration were recurring issues, often going unreported until they caused larger problems.

The lack of structured oversight left Prism unable to capture accurate data, hindering risk management and compliance. Ultimately, their outdated system limited patient safety efforts and strained staff efficiency.

The Difference You’ll See

PHP helped Prism Health achieve:

• 12x increase in incident report submissions
• Significant improvements in risk management, compliance, and data-driven decision-making
• Reduction of laboratory errors (mislabeled specimens, mishandling, and order processing issues)
• Identification of key contributing factors such as lack of supervision and absence of double verification systems
• Achieved zero diagnostic incidents within the first year of implementation
• Increased employee engagement and a stronger culture of safety across the organization
• Greater leadership confidence in oversight and corrective action tracking

Your Next Step

You care deeply. Your staff wants to help prevent harm. We just make that process easier and safer.

In as little as 90 days, you can: 

• Empower teams to report easily
• Respond faster when care is on the line
• See meaningful trends before they become crises
• Foster a safety culture built on trust and clarity