PHP__Logo__Horizontal-Stacked@2x

How an FQHC Cut Resolution Time in Half with Healthcare Incident Reporting Software

CFHCCover

Central Florida Health Care, an FQHC serving thousands of patients across 17 sites, faced a growing challenge: their paper-based incident reporting system was delaying response times, burying safety data, and discouraging staff from reporting altogether.

With Performance Health Partners’ customizable healthcare incident reporting software, CFHC replaced binders and clipboards with a fast, digital platform that empowered staff to report from any device—and gave leadership real-time insight into risks.

The result? Reporting volume doubled, resolution time dropped by more than half, and frontline staff felt safe and supported to speak up.

In this case study, you’ll learn:

  • The safety and compliance risks CFHC faced using outdated, paper-based forms
  • How a mobile-friendly, flexible platform helped them drive adoption across 17 clinics
  • Measurable outcomes including a 50% reduction in resolution time and 2x increase in reports
  • How CFHC used data to reduce noise, surface trends, and implement proactive fixes

Fill out the form below to download the case study.

Modernizing Safety at Scale, Without the Complexity

 

For leaders at Central Florida Health Care, ensuring safety across 17 clinics meant finding a better way to manage incidents without overwhelming staff. Their paper system was slow, inconsistent, and often discouraged reporting altogether.

This case study reveals how CFHC partnered with PHP to roll out a user-friendly, digital-first incident reporting platform that empowered every team member—from front desk staff to compliance officers—to take action in real time.

With anonymous reporting, real-time routing, and instant visibility, CFHC created a system that built trust, transparency, and accountability at every level.

 

Faster Reports. Better Data. Safer Patients.

 

Before implementing PHP, staff at CFHC were spending up to 20 minutes filling out incident forms, often delaying submissions until days later. Reports went missing. Safety gaps widened. Follow-up lagged.

Now, reports take just minutes to complete, and are routed instantly to the right managers. Real-time dashboards show exactly where issues are happening, helping teams prioritize true safety risks.

Key outcomes include:

  • 2x increase in reporting volume: Staff feel empowered and encouraged to speak up
  • 50% reduction in resolution time: From 3–5 days to just 1–2 days
  • Critical safety issues handled same day: Including falls and aggressive behavior
  • 400+ unnecessary reports cut per year: By eliminating low-risk noise
  • Targeted process improvements: Based on clear trends in incident data

 

Real-Time Safety, Powered by Healthcare Incident Reporting Software

Whether it’s a fall in the parking lot or a threatening patient interaction, CFHC now responds in real time, with access to footage, witness statements, and full visibility across all sites.

With PHP’s flexible forms, mobile access, and unmatched customer support, CFHC isn’t just checking compliance boxes—they’re proactively protecting patients and staff.

“Before PHP, we were drowning in paperwork. Now, our dashboards show us exactly what matters. We act on patterns instead of reacting to chaos.”
— Jessica Gandy, Director of Corporate Compliance

 

Ready to Build a Safer, Stronger System?

Central Florida Health Care’s story is proof that the right incident reporting systems can spark lasting change. By choosing Performance Health Partners, they empowered staff, strengthened safety, and gained control of their data—without overburdening their team.

Connect with our team to find out how your organization can do the same:

Book Here