Patient Safety Software Comparison: What Sets Top Systems Apart

Not all patient safety software is created equal. Some platforms promise efficiency, but leave teams bogged down in complexity. Others offer flashy features, but lack the support needed to turn data into action. In an industry where the smallest detail can impact lives, healthcare organizations need more than just software to track, manage, and prevent safety events. They need a true partner.

That’s where Performance Health Partners (PHP) rises above the rest.

Named “Best in KLAS” three years in a row and backed by top marks in customer satisfaction, PHP is redefining what patient safety software should be: powerful, intuitive, and built with frontline healthcare teams in mind.

Here’s how we stack up, and why more and more organizations are making the switch to PHP.

Best in KLAS, Three Years Running

When healthcare organizations want to know which healthcare technology partners truly deliver, they turn to KLAS Research, a trusted, independent firm that gathers direct feedback from healthcare professionals across the country.

Each year, KLAS publishes its “Best in KLAS Software & Services Report,” ranking the top vendors based on real-world performance in areas such as product quality, ease of use, value, and customer support. These rankings are based on in-depth, anonymous interviews with real healthcare professionals, making them some of the most unbiased and trusted assessments in the industry. The results reflect how solutions actually deliver—not just what vendors promise.

Only one company in each category earns the title of “Best in KLAS,” making it a true mark of excellence.

Performance Health Partners has received this top honor for Healthcare Safety, Risk, and Compliance Management Software three years in a row, earning an impressive 95.9 score in 2025—nearly 13 points above the category average.

While other vendors scored in the 70s and 80s, PHP rose to the top by consistently delivering what matters most: intuitive tools, dependable support, and real results.

Our customers don’t just use our patient safety software. They rely on it. They trust it. And they recommend it to their colleagues.

Unmatched Customer Experience

When it comes to supporting healthcare organizations, Performance Health Partners goes beyond expectations and delivers what teams truly need. According to KLAS’ independent ratings, PHP earns top marks across every Customer Experience Pillar:

• A+ for Loyalty
• A+ for Product
• A for Culture
• A+ for Relationship
• A+ for Value
• A+ for Operations

These grades aren’t just simply letters on a chart. They reflect how real healthcare professionals feel about using our incident management system, working with our team, and the overall experience we provide.

While many vendors hover around the B and C range, PHP consistently stands out at the top. In fact, 100% of our customers surveyed by KLAS say:

• We keep all of our promises
• We don’t charge for every little thing
• We are part of their long-term plans
• They’d buy our product again

That kind of trust and loyalty doesn’t happen overnight. It comes from consistently delivering what we say we will and making healthcare professionals feel truly supported.

That’s why our customers say things like:

• “Performance Health Partners is one of the easiest companies to work with.”
• “They reply right away, even when I need to make staffing changes or update parts of the system. Those requests are never an issue.”
• “I have never dealt with a company like this. They are so responsive, are so kind, and never make us feel stupid. They are just a different kind of company, the kind that I would like to see more of.”

Patient Safety Software Built for Real Healthcare Needs

At Performance Health Partners, we understand the complexities of healthcare workflows because our entire leadership team comes directly from the field. With backgrounds in clinical care, hospital operations, and healthcare administration, we know what works—and what gets in the way. That real-world experience shapes how we build our platform and how we support our clients.

And it shows.

Customers consistently highlight how PHP’s patient safety platform helps reduce paper clutter and manual work, unify reporting across departments, and improve response times:

• “We were doing triplicate patient forms before. Now, our incident reporting flows into the system. We’re excited about the analytics ahead.”
• “It does exactly what we need it to. There’s no lag time, and it works seamlessly with our current systems and setup.”
• “Before, we would just track things. Now we are actually using the data to make decisions and changes in the organization based on the incident reporting system.”
• “The vendor will adapt to whatever we need to set up the platform. The platform is not just a cookie-cutter solution.”

And while no platform is perfect, PHP’s openness to customer feedback and rapid innovation stands out. Customers note that PHP:

• Communicates transparently about updates and issues
• Incorporates user feedback into platform improvements
• Regularly rolls out new features to improve usability and value

Even when customers point out gaps—such as a need for attachment uploads, for example—they recognize that PHP is actively working on solutions and follows through on promises.

Measurable Results That Matter

The right patient safety software should deliver more than convenience; it should drive real, measurable change.

Here’s what some of our customers are achieving with PHP:

• Incident Reporting: 40% increase in reporting rates within first 6 months of implementation
• Error Reduction: 51% decrease in medication errors; 81% drop in vaccine-related errors
• Time Savings: 80% reduction in administrative time; report completion and submission time cut from 45 minutes to just 2 minutes
• Resolution Speed: Follow-up time for incidents dropped from 30 days to 6 days
• Patient Safety: 60% reduction in patient fall rates
• Operational Efficiency: 67% increase in physician peer-review efficiency
• Workplace Safety: Patient behavior contracts reduced to zero after data-driven interventions

These outcomes are truly transformational and reflect what happens when a patient safety solution is built with real healthcare needs in mind and supported by a team that listens, adapts, and delivers.

A Partner, Not Just a Vendor

What truly sets PHP apart? The people behind the product. KLAS reviews are filled with praise not just for the patient safety software, but for the human experience of working with our team:

• “Their customer service makes me feel special.”
• “They don’t leave us stranded. There’s no delay in anything.”
• “The people we work with are fantastic. We get great service and our problems solved quickly.”

Choosing PHP Means Choosing a Culture of Safety—and a Partner Who’s All In

At PHP, we believe the best technology is built with people in mind. That’s why we’re proud to lead the industry in more than just rankings. We’re here to help healthcare organizations create safer systems, eliminate inefficiencies, and deliver better care—together.

Ready to see the difference for yourself? Request a demo or reach out to our team to learn how PHP can support your organization.