Streamlining the Incident Management Process

Every day, healthcare organizations are facing new challenges, from staffing shortages and regulatory changes to caregiver burnout and supply chain issues. All these concerns can have a big impact on the quality of the patient experience. Furthermore, they can contribute to an increased risk of harm for both patients and employees.

Not surprisingly, many healthcare risk managers feel overwhelmed by competing priorities. Fortunately, innovations in digital tools like incident management software can help to streamline organizational processes and subsequently foster a culture of safety.

Incident management in healthcare today requires more than tracking incidents and near misses at the bedside. As providers administer care and services in increasingly varied care environments, our safety and quality improvement tools have to adapt.

Because we can’t correct what we don’t measure, improvement starts with comprehensive event reporting, tracking, and management. This, of course, requires the collection of large amounts of data, which is nearly impossible to manage manually using conventional methods like paper forms and Excel documents.

Technology is the only answer to combine all incident management activities in a centralized location, get a clear overview of the different types and root causes of incidents and near misses, and ultimately improve quality and safety.

Organizations that utilize a successful incident management system remain aware of risks and have increased control over mitigating them. The end result is a safer environment for patients and employees alike.

While having a digital incident reporting system in place is key to effective incident management, it’s essential to know that not all incident reporting systems are equal.

When evaluating software solutions for incident management, risk managers should ensure that the tool they choose offers:

• User-friendly, easily identifiable icons
• Customizable forms for quick report submission
• Interoperability with existing EHRs
• Automatic routing for follow-up
• Real-time dashboards and analytics

Keep patients and employees safe with Performance Health Partners’ incident management solution that demonstrates quality improvement. Our software empowers your team to:

• Easily report incidents and near misses in less than two minutes
• Customize forms based on the needs of each department
• Automatically be notified when an event occurs
• Identify process gaps and underlying issues with real-time dashboards with drill-through reporting
• Make data-driven decisions to prevent incidents from reoccurring

Ready to see how Performance Health Partners' incident reporting tool can help streamline incident management for your organization? Request a free 30-minute demo with our team.