Patient experience is associated with the patient's perception of each step of their care journey. It describes how a person feels about everything from the look and feel of waiting areas and conversations with clinicians to their actual medical treatment and the options on the breakfast menu.
As care models evolve to focus more on quality of care, patient experience is now regarded as a primary indicator of quality in healthcare provision.
The healthcare experience is also becoming increasingly important to patients. In fact, 72% of patients say they would switch providers to get their preferred patient experience. Prioritizing the patient experience can lead to greater patient satisfaction and higher patient retention.
As patients become more personally involved in their healthcare decisions, promoting a positive patient experience is more important than ever. Whether a patient presents in the emergency room or for an annual visit, a positive experience helps promote treatment follow-through and establishes trust in their provider.
A stellar patient experience also results in better health outcomes, lower readmission rates, and increased patient loyalty.