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3 min read

Improving the Patient Feedback Process

Patient feedback plays an integral role in healthcare organization’s quality improvement efforts. During a typical 3 to 4 day stay in a large hospital, a patient may interact with up to 50-60 employees. (1) In order to maintain high quality outcomes and avoid missed revenue opportunities, it’s important for organizations to ensure that a patient’s interactions with their healthcare system are as positive as possible.

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6 min read

4 Steps to Purposeful Patient Rounding

Fourteen avoidable hospital-acquired conditions accounted for 48,771 adverse patient outcomes, 3,219 deaths and more than $2 billion in excess hospital costs in 2016, according to an IBM Watson Health study. (1)

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5 min read

5 Steps to Improve Patient Experience


The Impact of Patient Experience on Health Outcomes

In the United States, over 35 million patients stay in hospitals every year (1). For physicians and hospital staff who see hundreds of patients each day, it can be easy to lose sight of individual experiences. However, for each of those patients, their healthcare journeys are unique and deeply personal.

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3 min read

The Benefits of Patient Safety Technology

There are 134 million patient safety events that occur each year, resulting in $20B in annual costs. (1) Patient safety technology supports healthcare organizations in their efforts to prevent patient safety events and yields the following outcomes:

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7 min read

Measuring the Impact of Patient Safety Events

Patient safety programs can have a meaningful impact in making care safer and reducing costs through the Prevention of Healthcare-Acquired Conditions (HACs) (1).

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5 min read

5 Types of Quality and Compliance Solutions for Ambulance Services

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6 min read

Enterprise Risk Management in Health Care: A Collaborative Approach

Trudi Stafford, PhD, RN, and Clinical Advisor at PHP shares insight on a collaborative approach to risk management amongst patient safety, quality, compliance, clinical, and executive teams.

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