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How to Improve the Patient Experience

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Improving the Patient Feedback Process

Patient feedback plays an integral role in healthcare organization’s quality improvement efforts. During a typical 3 to 4 day stay in a large hospital, a patient may interact with up to 50-60 employees. (1) In order to maintain high quality outcomes and avoid missed revenue opportunities, it’s important for organizations to ensure that a patient’s interactions with their healthcare system are as positive as possible.

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